Starting this month, Medicare is sending new cards with new Medicare numbers to people with Medicare. The new cards will include a new number unique to members, instead of the current Social Security-based number. The changes were made to help protect members from fraud and stolen identity risk. However, recent news stories have reported that scams targeting seniors have arisen around the new Medicare cards, which the Centers for Medicare and Medicaid Services (CMS) began distributing April 1, 2018. Please note the following to avoid becoming a victim of fraud:
What consumers should know
- Neither CMS nor the Carriers would ever ask consumers or members for personal or private information to get the new Medicare number. If members receive a phone call about their new Medicare card, they should not provide any information.
- Consumers do not need to supply CMS with information to get a new Medicare card. They will not receive calls or mailings from CMS asking for information. Consumers should not supply anyone with personal information regarding the new Medicare card.
- The new Medicare card does not cost anything. Consumers should not provide personal information including bank account numbers or Medicare numbers in regard to the new Medicare card.
- Consumers do not need to purchase a temporary Medicare card. Consumers’ current Medicare cards are valid and should not be destroyed until they receive the new Medicare card in the mail from CMS. Medicare card replacements are being mailed between April 2018 and April 2019.