HONESTY: the quality of being fair and truthful: the quality of being honest. It seems pretty straightforward to us at our agency. It’s one of the building blocks of our business. We conduct ourselves at RSS in a fair and straightforward manner. We don’t take short cuts, we don’t twist or cover up the facts, and we don’t misrepresent our customers or our insurance carriers.
What does HONESTY look like in our business? What does it mean to us? We will gather information from our customers to the best of our ability and then present it to our insurance carriers in order to obtain the best possible price and coverage available. We will not falsify, exaggerate, or cover up information when we deal with our insurance companies on behalf of our clients. Therefore, our insurance partners TRUST us. They will work on our behalf to find our customers the best coverage and price possible.
Our companies provide us with premium quotes and coinciding coverages and we present them to our client. Most of the time we think we can match or beat any other insurance premium you can find elsewhere. Sometimes we can’t. If we can’t, we’ll tell you. We will always suggest that you take a look at the coverages when comparing quotes from different companies/agencies to make sure you understand the policy you are purchasing.
We will not try to sell our customers insurance that is not adequate, just because the premium is cheaper. We prioritize our clients having the proper coverage to protect what’s most important to them. Period.
Our reputation and our integrity is very important to us. We want our companies and customers to trust us. Our agents, CSRs and staff will conduct themselves honestly every day. We expect our companies and customers to hold us to that promise.
Our HONESTY Promise to YOU:
- We won’t falsify, exaggerate, or misrepresent facts to our companies to find a “cheaper” price.
- We won’t falsify, exaggerate, or misrepresent facts about premiums, coverages or our companies to our customers.
- We will provide our customers with quality premium and coverage options. If you have found a better price and coverage combination elsewhere, or we cannot find a policy to suit your situation, we will tell you.
- We will not sell a substandard policy to our customers to sell a “cheaper” premium.
- We will only sell you a policy based on what you actually need to protect you, your family, your business, and your assets.
- We believe in treating others how we want to be treated…that begins with HONESTY.