Earlier this fall, we shared our new tagline, “Protection, Taken Personally.” In a nutshell, “Protection, Taken Personally,” encapsulates not only the services we provide, but how we do business, treat our clients, and view everything we do. When we developed our updated tagline, we also took it a step further and decided upon four brand pillars that we feel differentiate our agency.
What are our brand pillars? They are the mission, values, purpose, voice, tone, and feel of our agency. These are our compass—the lens through which we evaluate all decisions at every level of our business. These short statements will clearly guide our agency in all its client interactions and help focus our team on what’s important. So, we’d like to share our four pillars that we believe differentiate us as a business – we call it, “The RSS Difference.”
SERVICE BEFORE SELF
- We are insurance partners, not peddlers. Every suggestion we make comes from a place of integrity and consideration for your needs and never ours.
- Our level of knowledge and experience in this business sets us apart, yet we continue to challenge ourselves to evolve through mentorship and ongoing education.
A TRUSTED, LOCAL ADVISOR
- Insurance doesn’t have to be intimidating. We want you to know that when you walk through our door. That’s why we approach every client relationship with warmth, honesty, and compassion.
EVERYONE AS EQUALS
- We believe in treating others how we would want to be treated. We are committed to respect and hospitality for our client partners, our cherished employees, and the community we serve, together.
The RSS Difference is the foundation of our agency. To be part of the RSS team, each and every team member and agent must agree with these pillars and take them as their own. In fact, check out the home page of our website; we’ve put them front and center in the middle of the page for all to see. With that being said, if you feel that we’ve fallen short of any of these key attributes, please let us know. Our clients and the community are our priority and we strive to exceed our customers’ expectations and provide the highest quality of care and service every day.